December 12th, 2006 @ 13:28CT by kangsta
http://verizonfails.ytmnd.com/ (blog)
Sigh. I hate this attitude in America, “It’s ok to suck at math, because not everybody is a mathematician.” Well then, kiddos, this is what happens when you fail math and go into your non-math-related profession. You FAIL at life. Honestly. I really can’t believe TWO not ONE but TWO Verizon employees could be such complete wastes of lives.
I had talked to a Citibank rep. on the phone the other day. And I thought to myself, “Oh boy, I’ve been outsourced to New Deli tech support.” But you know what? She was helpful, she kept asking if I could hold on very few minutes, and she was not an idiot. I had a very pleasant experience. The more and more I think about it, the more I realize outsourced customer service is sadly better than our homegrown Generation X/Y. You know why? They’re not complete idiots and they are trainable.
People think outsourcing is just because companies are looking for a buck? No. If our own workers weren’t such slack-jawed, lazy idiots the training and higher pay would be WORTH it. But, alas, that is not the case. It’s about RETURNS on investment (yes people are investments), and Americans are turning out to be poor investment for easily trainable jobs like customer support.
F*ck your jobs, I hope idiots like that starve and freeze.
EDIT: Good lord operantly the actual call was over 22 minutes.
December 12th, 2006 at 10:42 pm
i listened to the phone call for 1 min and 45 seconds or you could say for 105 seconds or 1.75 min….sorry couldnt stop laughing. Being in business this does happen A LOT!…the most recent that i can think of is with Caterpiller in which they dropped about 50% of their US workers (people were pissed but oh well, if they were skilled workers they could find a job still right?)…but business people say mixed things about outsourcing.
For me i am for it. I mean i am not going to hire a punk 16 year old who f*cks around on the job and doesnt understand anything when i can get the same work done outside our boarders for a much greater ROI (Return On Investment). If you are a company that is big enough to outsource and find it cheaper DO IT!. Not only will the company be more productive they can lower prices in connection.
Either you can pay the extra 5 dollars for the stupid workers as consumers or you can pay a lower price for better employees and interaction with consumers. I do also think its a big problem with math…my favorite story was my Calc 2 prof say a store had a HUGE sale…everything with .90 cents!…so he walked up with a 5 dollar bill and said “okay ill take it all…and keep the change”…i still laugh more at the people who DO NOT understand what just happened.
Maybe cause im in a more dominant math business courses that i dont see as much of these dumbasses *cough* marketing people *cough*. Talking with people is just about all personality…some people can do it and some people cant.
but heres my bad accounting joke a know.
So i was talking to some of my friends that were not accounting majors, they were fellow gamers in the lunch room. We were discussing our “skillz” at different games and dealing with tournaments and other money match games. As the oh so over used line “i got skillz that pay the bills” one of my accounting classmates overheard what i was saying as he was passing by and then asked me with complete surprise, “when did you start working in Accounts Payable?”
…yeah its a bad joke…but i laugh at it still
December 13th, 2006 at 1:51 am
okay so i finally listened to it all…and this is THE REASON people need to pass a test to see if they can breed…
Or not get sent off to a “thinking camp”…cause the nazi’s made concentration a bad name…and yes Hitler did send his own people (The Germans cause Germans are different then Nazis remind you) along with many others then the jews…Ficken Juden…and Juden is not a bad word…stupid people it is a DIRECT translation for Jew…
But along with my Germans arnt Nazis rant…people need to learn math…im still amazed that in our business programs and MANY other program do not require even Calc 1…that is essential for anything…come on Gen Eds increase your requirements for life!
oh and that Calc prof i mentioned before he used a coupon for with .75 cents on it and got away with paying 1 cent for it all (i think it was arbys) then was asked never to come there again (he did go again) and the shop thing they closed down so they could mark everything correct
December 13th, 2006 at 12:37 pm
The problem with American education is no secret.
There is a wide gap in what should be happening and what is actually happening. The lower half, who should be learning a trade that is more there speed, are instead either left behind when they can’t fit the college mold, or end up working at fast food joints because thats all they think they can get if they don’t go to college. The “EVERYONE MUST GO TO COLLEGE OR THEY ARE A FAILURE” stigma is the *worst* think to ever happen to this country’s education system.
Colleges themselves are awful. They churn out college professors. I take my own education as an example. My career path is a programmer, and as such, the major that should be teaching me programming skills (and it clearly states this as its point in several places) SHOULD *actually* be teaching me how to code things.
That is not the case. I don’t know php. I have a moderate grasp on c++ (I should be a god damned whiz with it for my field), and I have a rusty grip at best on a few other languages. Instead, I learn OCAML, a language that approximately 5% of all people in the programming field will even need to touch in their futures. Why? Ostensibly, to teach me about how programming languages work, and the knowledge about them has been interesting. BUT, that is not what I’m here to do - and this is a problem with colleges everywhere. I came here to learn how to code, and I’ve learned how to write algorithms and how programming languages work in the background. Guess what, I don’t need to know that shit. The odds that I need to know exactly how a line of code is parsed into a translator and how it is treated by a compiler to write a piece of software when all that has been handled by someone in the development of that compiler for the sole purpose of obfuscating it from me and making my job easier is a laughable concept.
It’s like that British guy who spoke at TIM (and I can’t find a link to it) - colleges churn out college professors, and as such, most college graduates spend their first 5 years on the job relearning what they were supposed to have been taught (and what they payed ridiculous amounts for, but that is another issue entirely)